Shipping policy

Last Updated:2025

At Saluna, we are proud to offer fast and FREE SHIPPING on every order to our customers across the United States!

1. Free Shipping Offer

  • ✅ All US Orders Ship for FREE: We cover the standard shipping costs for every order shipped within the United Kingdom.

  • No Minimums, No Codes: The free shipping discount is automatically applied at checkout. You don't need to enter a code or meet a minimum spend.

2. Order Processing Time

This is the time it takes us to prepare your order for shipment.

  • All orders are processed within [Number, e.g., 1-2] business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or US bank holidays.

3. Shipping & Delivery to the UK

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

We ship all US orders via Royal Mail or Evri for standard delivery.



Service Estimated Delivery Time (After Processing)
Standard Tracked Delivery 3-5 Business Days

Please Note: These are delivery estimates, not guarantees. Occasional delays can happen due to high carrier volumes, weather, or other factors beyond our control.

4. International Shipping (Outside the UK)

We currently focus on providing the best service to the United Kingdom. At this time, we do not offer shipping to other international destinations.

5. Order Tracking

You will receive a tracking link via email as soon as your order is dispatched. You can use this link to monitor your package's journey.

6. Lost, Stolen, or Damaged Packages

[Your Store Name] is not responsible for lost, stolen, or damaged packages once they are marked as "delivered" by Royal Mail or Evri.

We strongly recommend:

  • Providing a secure shipping address where someone can receive the package.

  • Contacting your local Royal Mail depot or Evri directly if you believe your package is lost but marked as delivered.

For Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery at support@saluna.shop with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize you've made a mistake, contact us immediately at support@saluna.shop and we will try to amend the address before it ships.

8. Questions About Your Order?

If you have any questions about our shipping policy or the status of your order, please don't hesitate to contact our customer service team: