Refund policy

Last Updated: 2025

We at Saluna want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

This policy applies to all items purchased from our website, saluna.shop.

1. Returns

You have [Number] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the original receipt or proof of purchase.

Items that are not eligible for return:

  • [List any non-returnable items, such as: Gift cards, personalized/custom-made products, intimate apparel, sale items, or health/wellness products. If everything is returnable, you can omit this section.]

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [Your Customer Service Email] within the return window. Please include your order number and the reason for the return.

  2. Receive Instructions: We will respond promptly with return instructions and the address to send your item.

  3. Ship the Item: Carefully package the item and mail it to the provided address. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment within [Number, e.g., 7-10] business days.

Please note:

  • Late or missing refunds may be due to your bank or credit card company's processing time. Please contact them before inquiring with us.

  • Only regular priced items may be refunded. Sale items cannot be refunded. [Adjust based on your rules]

  • We will notify you if your refund is rejected and explain the reason (e.g., item was used, not in original condition).

4. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for one of these reasons, please contact us at [Your Customer Service Email] and follow the return process outlined above. Please include photos or a video of the defect or damage.

5. Return Shipping Costs & Restocking Fees

  • Customer-Paid Returns: The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.

  • Store-Paid Returns / Free Returns: We will cover the cost of return shipping. Please contact us for a pre-paid return label. [Choose one of these options.]

  • Restocking Fee: There is a [0]% restocking fee for all returns. [*Commonly 0% or 15-20%. State 0% if you don't charge one.*]

If you receive a refund, the cost of return shipping will be deducted from your refund. [Only include this sentence if you charge for return shipping.]

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [Your Customer Service Email] with your order number and photos/video of the product and its packaging. We will evaluate the issue and, if valid, we will ship a replacement to you at no extra cost or provide a full refund.

7. Sale Items

[Choose one of the following options]

  • Option A (Standard): Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

  • Option B (Flexible): Sale items can be refunded, in line with our standard policy.

8. Questions?

If you have any questions about our Returns & Refunds Policy, please contact us: